Hello and welcome to Sparklean!
Below is the email you probably received. But first, I thought I’d list some Questions and Answers that I thought might come up. Please please feel free to text/email/call me with anything though!
-Will my cleaner change? No, we are intentional about keeping consistency for everyone. The one exception to that is that Maria will be transitioning back into an admin position, and as she does that, one of our senior employees will take on Maria’s clients. We’ll make introductions and ensure that everything is seem-less and of great value for you!
-Will my schedule change? No, unless there’s a vacation or illness or holiday that impacts the schedule, there are no plans to change anything. If you need a change to the schedule, please let us know and we’ll work to find a solution.
-Will the cost change? No, there are no plans to change any of the pricing that you already have established. If you’d like to add more cleaning projects or area of your home, then we could revisit the flat fee for your home.
-Can I still pay once per month? Unfortunately, no. In order to maintain appropriate cash flow and pay employees every two weeks, we will be sending invoices after each cleaning, instead of just at the end of the month. However, we offer the option to put a credit card or bank account on file, and then we will complete your payment and send you a receipt - “set it and forget it” style. :) If you don’t have a payment method on file, you’ll receive an invoice after every cleaning, and we ask that you submit payment within 7 days.
-Will my cleaner still be paid the same wage with your company? Yes, all wages and benefits will remain the same for each cleaner. In fact, there are some additional benefits they will receive as employees of Sparklean.
-Who should I expect to hear from about schedules and invoices?
—Katie and Charlie Segal (owners) are responsible for all invoicing and payments. Quickbooks emails will come from “opsmanager@sparkleanMN.com”
—Sara Rossow (General Manager) is responsible for all scheduling, her email is “schedules@sparkleanMN.com” In addition, Katie will be using that same email to send all scheduling communications. We use a program called ZenMaid and it will send you an email reminder 7 days in advance of each cleaning.
-Will you have room to reschedule my cleaning prior to Thanksgiving and Christmas? Yes, we start those plans and schedules early. Please let us know asap if you need a particular day. Or if you’re not hosting and you can be flexible with the date of your cleaning.
-Will the cleaning products the cleaners use change? Yes, we will slowly transition to the chemical free products that the Sparklean team uses. Click here to learn more.
-Should I still use the same number to text? We will slowly be transitioning away from the phone system that Tidy Nest used. We may or may not port that number to one of our lines. I’d prefer email communication for anything schedule related, so that I can keep organized records and serve everyone well. My (Katie’s) work cell phone is 612.400.3294 - please use that for anything you need. I look forward to answering any questions you have.
Hello!
You've probably heard of Sparklean and the transition that will be happening. I want to introduce myself and my team, and what you can expect.
My name is Katie Segal and I've recently purchased Tidy Nest from Stephanie Clausen. I am so excited to be supporting you with fantastic cleaning services! When Stephanie first reached out to me this summer, I knew right away that my company was the perfect fit to support her and continue the legacy and value creation that she started. Stephanie and I have been working together for months (and will continue to for several more months) to ensure that this transition is seamless. It's been such a pleasure to get to know Stephanie and to support her in the big changes that are happening in her life. I'm honored to be able to support the amazing Tidy Nest employees and clients.
I started Sparklean in May of 2012, cleaning on my own for neighbors in Roseville. It steadily grew and I hired a few part time employees. Then it grew some more and I promoted some of those employees based on their skills and talents to help support me with the admin side of things. It's been so incredibly rewarding to create this team and watch them thrive!
The Sparklean team is 15 employees, including 2 managers. Our vision, or why we exist, is centered around employees - we believe in creating a culture where every person invests in one another, and where team members contribute and belong and are treated equally. Our mission is to provide peace of mind through chemical-free house cleaning that is specific to your preferences, home and family. We know that when great employees take care of great clients, the whole thing works! Sparklean exists to create abundant lives for everyone.
I am married to the love of my life, Charlie. And we just had our first baby - Barry, in February. Being a wife and mom is so wonderfully amazing and rewarding! I love hiking and being outside in nature – the peace and adventure of it renews me. I love in-line skating and ice skating! I’m looking forward to getting to know you more as well.
Practically speaking, one of the things that sets Sparklean apart is chemical free cleaning. We strive to use natural, creative products that are effective AND nontoxic. Your cleaners may slowly transition a few of the cleaning products. Please let us know if there’s something specific that you’d prefer we use.
It is our goal and intention that schedules and processes remain the same unless absolutely necessary. You're going to continue having the same great cleaning, on the same schedule. We truly believe this acquisition is a win/win/win.
Here are the highlights of what to expect. We use some programs that help keep us organized.
DocuSign - we'll send out a "new client welcome" letter. It will have info about what you can expect from us. As well as some questions to help us get to know you better such as the priorities you have for your cleaning. Also included in this is payment information. We typically ask clients to put a payment method on file (bank account or credit card) and then we charge that method after every cleaning. This helps us to keep accounts payables lower and to pay employees every 2 weeks. You're not required to put a payment method on file though. If not, you'll just receive an invoice via Quickbooks after each cleaning.
ZenMaid - this program has been incredible for our schedule and client notes! We'll keep detailed notes about your cleaning priorities so that your cleaners have access to your preferences. And we'll keep the schedule in this program as well. It will send you an automated email reminder 7 days before each cleaning. And a follow up email so that you can tell us how we did. (We’ll be rolling this software program out in the coming 3-8 weeks as soon as we input all of the data and get things completely organized).
Quickbooks - we also use this program, and you'll see similar invoices as you did before. Rest assured, we do not have any plans to increase or change the price of your cleaning.
I want to wrap this up here and not create any overwhelm. I've created a page on our website that details more of this transition. It's FAQ style, and you'll be able to easily access answers to any questions you might have. Additionally, I'm happy to respond to any emails or even chat via text or phone! My contact info is below
Thank you in advance for partnering with us to bring abundant lives to all! I can’t wait to see what the future holds!