New Responsibilities
Being a Lead Cleaner is a great responsibility and you should be aware of the weight and responsibilities that you now have. Here are the new tasks that you’ll be taking on.
Communication with clients: texting clients the day before (before 9am so Sara can make schedule changes if a client needs to cancel/reschedule) and asking if they have any requests.
Communicating with your partner about supply pick up/drop off. By noon the day before.
Having enough supplies for the day. Please choose to pick up supplies unless you are absolutely unable to. If you are only able to drop off for the day, communicate with your partner and ensure that they will pick up all necessary equipment, extra equipment and any needs keys. Have your partner check the brown folding table at the office for any notes or special equipment you will need to grab. As well as mailboxes for both of you.
Dividing each home as evenly as possible. Depending on the need for that particular house, please delegate tasks to the people who can do them the most efficiently. Use the opening checklist.
Lead your partner(s) through the house, walk through and set your partner up for success; point out tasks or client or requests that they might need to pay special attention to, clearly communicate your plan with them.
Now that you’re a Lead, you will be guiding your partner throughout the cleaning, to ensure their cleaning skill, timeliness and quality. Read through Zenmaid and text message notes and communicate them to your partner.
Check in on your partner every so often to find out how they are doing. If they are behind, let them know they need to pick up the pace. If they are ahead of schedule, please ensure they are doing enough details.
Double check areas your partner has already done, so you can address it right away. This is to avoid finding something done poorly at the end with only 5 minutes left. Refer to How to guide: how to handle poor quality for more information on how to handle these situations.
Feel free to ask your partner questions to ensure they are getting tasks completed: “did you complete ___ from the clients priorities?”, “will you turn off the lights upstairs?”, “will you take out the trash?”, “did you put the rugs back?”, etc.
If your partner is falling behind, offer them suggestions on what to prioritize. If they are done, with nothing to do, refer to the Extra cleaning tasks or things that you still need to do, so that you can do a walk through.
Do a final walk through to ensure quality of the cleaning and that nothing was missed. Let your partner know of any quality issues so it can be fixed or so they are aware of the possible cleaning opportunities moving forward.
Ensuring all tasks are completed before leaving a house as stated in the closing checklist.
Leaving notes at houses, refer to client communications.
Ensuring your supplies are kept in good condition and are cleaned each week. Refer to maintenance of supplies.
Informing management of any changes or concerns.
Communicating with Managers and Clients if any client property is damaged.
Contact MOD if:
● Partner is more than 5 minutes late to the office or house with no response after attempting to text and call.
● Broken supplies that prohibit you from completing a clean.
● Locked out after attempting to look through notes, texts, and contacting the client directly with no response.
● If the drive time increments between houses need to be adjusted.
● If you need to add time to the next cleaning for an on-request item from the priority sheet.
● Are more than 30 minutes off track for the day with explanation why.
● Serious injuries or emergencies.
● ALL breakages. Refer to How to guide: How to handle breakages/incidents.
● Any situation that you feel is out of your realm of responsibility or knowledge.
● Gas smell in a home or smoke detectors going off
● Something else suspicious or out of the ordinary at a home