New Responsibilities
Being a Lead Cleaner is a great responsibility and you should be aware of the weight and responsibilities that you now have. Here are the new tasks that you’ll be taking on.
Communication with clients: texting clients the day before (before 9am so Sara can make schedule changes if a client needs to cancel/reschedule) and asking if they have any requests.
Communicating with your partner about supply pick up/drop off. Often texting the day before when texting clients works best.
Having enough supplies for the day.
Checking the brown folding table at the office for any notes or special equipment you will need to grab. As well as mailboxes.
Dividing each home as evenly as possible. Feel free to ask if they have a preference, or what they did last time at that house. Ultimately it is your call, so please do not leave it to the partner to decide. Use the opening checklist.
Lead your partner(s) through the house, walk through and set your partner up for success; point out tasks they may accomplish in their clean, clearly communicate your plan with them.
You will now be checking in with your partner throughout the clean to ensure timeliness and quality. Read through Zenmaid and text message notes and communicate them to your partner.
Actively participate in teaching your partner on cleaning methods, quality, and speed.
Check in on your partner every so often to find out where they are in their cleaning process. If they are behind, let them know they need to pick up the pace. This gives you the opportunity to either alter their current speed, help them with a task, or mentally prepare to mop at the end. This goes both ways if they are ahead of schedule.
Double check areas your partner has already done every so often, so you can address it right away. This is to avoid finding something done poorly at the end with only 5 minutes left. Refer to How to guide: how to handle poor quality for more information on how to handle these situations.
Feel free to ask your partner questions to ensure they are getting tasks completed: “did you complete ___ from the clients priorities?”, “will you turn off the lights upstairs?”, “will you take out the trash?”, “did you put the rugs back?”, etc.
If your partner is falling behind, offer them suggestions on what to prioritize. If they are done with nothing to do, refer to the Extra cleaning tasks.
Do a final walk through to ensure quality of the cleaning and that nothing major was missed. Let your partner know of any quality issues so it can be fixed or so they are aware of the possible cleaning opportunities moving forward.
Ensuring all tasks are completed before leaving a house as stated in the closing checklist.
Leaving notes at houses, refer to client communications.
Ensuring your supplies are kept in good condition and are cleaned each week. Refer to maintenance of supplies.
Informing management of any changes or concerns.
Contact MOD if:
● Partner is more than 15 minutes late to the office or house with no response after attempting to text and call.
● Broken supplies that prohibit you from completing a clean.
● Locked out after attempting to look through notes, texts, and contacting the client directly with no response.
● If the drive time increments between houses need to be adjusted.
● If you need to add time to the next cleaning for an on-request item from the priority sheet.
● Are more than 30 minutes off track for the day with explanation why.
● Serious injuries or emergencies.
● ALL breakages. Refer to How to guide: How to handle breakages/incidents.
● Any situation that you feel is out of your realm of responsibility or knowledge.
● Gas smell in a home
● Something else suspicious or out of the ordinary at a home